Sounding the alarm more effectively
Working with BookIT, the Helsinki Rescue Department has developed mRescuePlanner, based on iSMS technology, to cut delays and alert personnel more effectively.
The department’s personnel and workflow management software can now call personnel in to work automatically by sending them an iSMS message. All personnel need to do to acknowledge is send a ‘One-button’ response.
The department’s personnel management application prompts BookIT’s iSMS centre to send confirmation messages, request more personnel, and to indicate real-time status on the screen of the personnel management application. The data generated during the process is automatically stored in the application’s database to be used for things like salary payment and planning shifts.
mRescuePlanner eliminates unnecessary phone calls and other time-wasting operations, and is easy to use because personnel are not required to activate the system or remember any service numbers, passwords, or other instructions.
Finnair was the first airline in the world to enable passengers to check-in in advance for flights via SMS. The company’s mCheck-in service enables Finnair Plus frequent flyers to go directly to their departure gate when travelling with hand baggage.
Before departure, Finnair’s iSMS-based system sends passengers a check-in text message, which passengers confirm simply by answering with a letter A, after which Finnair sends a reply detailing gate and seat information.
The mCheck-in service has proved very popular with passengers because of its ease of use, time savings, and the fact that it works on any GSM phone and with any operator. Over 75% of frequent fliers given the iSMS option use it today. The service is complimentary, with passengers only paying for their reply SMS.
The success of the mCheck-in service has seen Finnair use BookIT DDM technology to launch a check-in service for Finnair Plus customers using a 2D-barcode boarding card delivered as a multimedia message (MMS). Initially available for passengers flying from Copenhagen, the 2D-barcode replaces traditional paper boarding cards and can be used in airport shops, security checks, and at gates.
Finnair has also recently started using iSMS to update passengers on departure and luggage delays, as well as cancellations.